Terms & Conditions

For the purpose of these Terms:

• “Company” means VikasBharat Advisory Private Limited, being the entity providing the agreed advisory, consulting, or professional services.
• “Client” means any individual, business, organization, or other entity that engages the Company and/or purchases or avails its services.
• “Services” means the advisory, consulting, professional, documentation, application-support, business-support, or other services agreed to be provided by the Company.
• “Refund” means the return of all or part of the amount paid by the Client, where the Company determines that such amount is refundable under these Terms or under a specific written agreement between the parties.

A Client shall be eligible for a refund only where:

• the applicable service and circumstances have been reviewed and assessed by the Company; or
• the Client's entitlement to a refund is expressly provided for in a duly executed agreement, engagement letter, undertaking, proposal, or other written document between the Company and the Client; or
• the Company expressly approves the refund in writing.

Payment of fees does not, by itself, create an automatic right to a refund.

Where Services have already commenced, the Company may consider the work performed, professional time spent, resources allocated, administrative activities undertaken, and expenses incurred before determining whether any amount is refundable.

Any request to cancel or discontinue Services must be submitted by the Client in writing to the Company's official communication channel.

Where the request is received before commencement of Services, the Company may evaluate the request for cancellation in accordance with the applicable engagement terms.

Where Services have already commenced, cancellation or discontinuation by the Client shall not automatically entitle the Client to a refund. Any refund, if applicable, shall be determined based on the terms of the relevant engagement and the work already undertaken by the Company.

Where a refund is approved, the refundable amount shall be determined based on:

• the terms of the applicable agreement or engagement;
• the Services already performed;
• professional time and resources utilized;
• expenses or third-party costs already incurred;
• applicable taxes, transaction charges, or other permissible deductions; and
• any other relevant circumstances associated with the engagement.

The refund amount shall be the amount expressly stated in the applicable written agreement or, where no specific amount is stated, such amount as may be determined and mutually agreed upon between the Company and the Client.

Where the Company approves a refund, the Company shall communicate the refund details to the Client through the email address or other official contact information provided by the Client. Such communication may specify:

• the reason for the refund;
• the approved refund amount;
• applicable deductions, if any;
• the terms and conditions applicable to the refund; and
• the expected refund processing timeline.

The Client may be required to acknowledge and confirm acceptance of the refund terms before the refund is processed.

Where a refund has been approved, the following process may apply:

• The Company will communicate the refund decision and applicable terms to the Client in writing.
• The Client shall review and acknowledge the refund communication, where required.
• The Client shall provide accurate bank/payment details necessary for processing the refund.
• Where applicable, the Client may be required to provide the account holder's name, bank account number, IFSC code, and other information reasonably required to complete the transfer.
• Upon receipt and verification of the required information, the Company will initiate the refund process.
• The approved refund will then be transferred to the Client through the applicable payment method.

The Company shall not be responsible for delays resulting from incorrect, incomplete, or outdated banking information supplied by the Client.

An approved refund shall ordinarily be processed within 45 working days from the date on which the Company has received all documents, confirmations, banking details, and other information reasonably required to complete the refund process.

The above timeframe may be extended where delays arise due to banks, payment gateways, financial institutions, regulatory requirements, technical issues, or other circumstances beyond the Company's reasonable control.

Unless otherwise expressly agreed in writing, fees may be non-refundable where:

• Services have already been substantially performed;
• professional work, research, consultation, documentation, or preparation has already been undertaken;
• the Client voluntarily discontinues or withdraws from the engagement after commencement;
• the desired business, financial, funding, grant, regulatory, licensing, or commercial outcome is not achieved;
• the outcome depends upon a government authority, financial institution, investor, third party, or other external decision-maker;
• the Client has provided inaccurate, incomplete, or misleading information or documentation;
• third-party or administrative expenses have already been incurred; or
• the applicable agreement expressly provides that the relevant fee is non-refundable.

The Company's Services are advisory and professional in nature. The Company does not guarantee any particular business, financial, funding, grant, regulatory, licensing, investment, or commercial outcome unless expressly stated otherwise in a written agreement.

Accordingly, failure to obtain a particular approval, grant, funding, license, investment, or other anticipated result shall not, by itself, constitute grounds for a refund.

The Client is responsible for providing complete, accurate, and timely information and documentation required for the delivery of Services.

Any delay, rejection, non-approval, or adverse outcome resulting from inaccurate information, incomplete documentation, failure to cooperate, failure to meet eligibility criteria, or delay attributable to the Client shall not automatically create an entitlement to a refund.

If the Client requires clarification, has a concern regarding a refund or cancellation request, or wishes to raise a service-related grievance, the Client may contact the Company through its official communication channels. The communication should, wherever possible, include:

• Name of the Client/Company;
• Service availed;
• Date of engagement/payment;
• Nature of the query, concern, or grievance;
• Name of the person who coordinated with the Company regarding the engagement; and
• Relevant contact details and supporting documents.

The Company will review the matter and provide an appropriate response in accordance with these Terms and the applicable agreement.

For questions, refund requests, cancellation requests, or clarification regarding these Terms, please contact VikasBharat Advisory Private Limited through its official contact details:

• Email: contact@vikas-bharat.com
• Phone: +91 92174 04580
• Registered Office: 1st floor, F-5, C Block, Sector 63, Noida, Hazratpur Wajidpur, Uttar Pradesh 201301

The Company reserves the right to modify or update these Refund and Cancellation Terms & Conditions from time to time to reflect changes in its services, business practices, or applicable legal and regulatory requirements.

Any updated version may be published through the Company's website or communicated through appropriate channels and shall apply as specified therein.