Refund Policy

This Refund & Fee Policy (“Policy”) sets out the terms governing payments, professional fees, cancellations, withdrawal from engagements, and refund requests in relation to advisory, consulting, professional, and related services provided by VikasBharat Advisory Private Limited (“Company”, “we”, “us”, or “our”).

By making a payment or engaging the Company for its services, the client (“Client”, “you”, or “your”) acknowledges and agrees to the terms of this Policy, together with the applicable Engagement Letter, Proposal, Consulting Agreement, Service Agreement, or other written terms governing the engagement.

Unless expressly stated otherwise in writing, all fees paid to the Company are consideration for professional time, expertise, consultation, research, analysis, documentation, advisory support, and other services agreed upon with the Client.

Fees may also cover resources allocated, preliminary assessment, administrative work, preparation of documents, communications, coordination, and other activities undertaken in connection with the engagement.

Accordingly, payment of professional fees does not constitute payment for a guaranteed result or outcome.

The Client may request cancellation or withdrawal from an engagement; however, eligibility for a refund will depend upon the stage of the engagement and the nature of services already performed.

Where the Company has commenced work, including but not limited to consultation, research, assessment, preparation, documentation, submission support, communication, coordination, or other professional activities, the fees attributable to such services shall generally be non-refundable.

Any request for cancellation or withdrawal must be made in writing. The Company will assess such requests in accordance with this Policy and the terms of the applicable engagement.

Once professional services have commenced, fees paid for services already performed, work undertaken, resources committed, or costs incurred by the Company shall not ordinarily be refundable. This includes, without limitation:

• professional consultation and advisory services;
• research, analysis, assessment, and preparation;
• preparation or review of documents;
• application or proposal preparation and support;
• communication and coordination undertaken on behalf of the Client;
• services delivered in whole or in part; and
• third-party or administrative costs incurred specifically for the engagement.

The Client's decision to discontinue, suspend, or withdraw from an engagement after commencement of services shall not, by itself, create a right to a refund.

VikasBharat Advisory Private Limited provides professional advisory and consulting services based on the information, documents, circumstances, and requirements communicated by the Client.

The Company does not guarantee or warrant any particular business, financial, regulatory, governmental, or commercial outcome, including but not limited to:

• approval or sanction of grants, subsidies, incentives, or government schemes;
• funding, financing, investment, or loan approval;
• regulatory registrations, permissions, approvals, certificates, or licenses;
• acceptance of applications, proposals, or submissions by any authority or third party;
• business growth, profitability, revenue, or commercial success; or
• any specific financial or other benefit.

Decisions relating to approvals, funding, licenses, grants, schemes, or other external outcomes may depend upon independent authorities, financial institutions, investors, third parties, market conditions, eligibility criteria, policies, and circumstances beyond the Company's reasonable control.

Accordingly, failure to achieve a desired or anticipated outcome, or dissatisfaction with the results of the advisory services, shall not by itself constitute valid grounds for a refund of professional fees.

In exceptional circumstances, and solely at its discretion, the Company may consider an amicable resolution where it believes such action is appropriate for maintaining a professional relationship with the Client.

Without creating any obligation, the Company may, at its sole discretion, offer:

• a partial fee adjustment;
• a service credit for a future engagement;
• modification or extension of certain service terms; or
• another mutually acceptable commercial resolution.

Any such accommodation shall be considered on a case-by-case basis and shall not constitute an admission of liability, waiver of any provision of this Policy, or precedent for any future request or engagement.

Any request for a refund must be submitted in writing to the Company's designated email address within seven (7) calendar days from the date of payment, unless a different period has been expressly agreed to in writing.

The request should include:

• Client's name and relevant engagement details;
• transaction or payment reference;
• proof of payment;
• date and amount of payment; and
• a clear written explanation of the reason for requesting the refund.

The Company may request additional information or documentation where reasonably necessary to evaluate the request. Submission of a refund request does not automatically create an entitlement to a refund. Each request will be reviewed in accordance with this Policy and the applicable engagement terms.

Where a refund is approved in writing by the Company, the approved amount will ordinarily be processed within 7-15 business days from the date of approval, subject to applicable banking and payment-processing timelines.

Where practicable, refunds will be made through the original payment method used by the Client.

The Company may deduct, where applicable and legally permissible:

• payment gateway or transaction charges;
• banking or processing charges;
• third-party expenses already incurred;
• administrative or service-related costs; and
• applicable taxes or statutory deductions.

The final refundable amount, if any, will be communicated to the Client at the time the refund is approved.

The Company shall not be responsible for delays, rejection, non-approval, or failure of an engagement caused by inaccurate, incomplete, misleading, or delayed information or documents provided by the Client.

Similarly, delays or decisions attributable to government authorities, regulatory bodies, financial institutions, investors, vendors, technology platforms, or other third parties shall not automatically entitle the Client to a refund.

The Client is responsible for providing accurate and timely information and for complying with reasonable requests necessary for the delivery of the agreed services.

To the maximum extent permitted under applicable law, the Company's total aggregate liability arising out of or relating to a specific engagement, whether based on contract, negligence, tort, statute, or any other legal theory, shall not exceed the professional fees actually received by the Company for that specific engagement giving rise to the claim.

To the extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, exemplary, reputational, or opportunity losses, including loss of profits, business opportunities, anticipated savings, revenue, or commercial benefits arising from or relating to the services.

Nothing in this Policy shall be construed as excluding or limiting any liability that cannot lawfully be excluded or limited under applicable law.

This Refund & Fee Policy shall be read together with the applicable Engagement Letter, Consulting Agreement, Proposal, Service Agreement, invoice, or other written agreement entered into between the Company and the Client.

In the event of any inconsistency between this Policy and a specific provision contained in an executed written agreement, the terms of the executed agreement shall prevail to the extent of such inconsistency.

The Company reserves the right to modify or update this Refund & Fee Policy from time to time to reflect changes in its services, business practices, or applicable legal and regulatory requirements.

The version of the Policy applicable to an engagement shall generally be the version in effect at the time the relevant payment or engagement was made, unless otherwise agreed in writing.

For refund-related requests, questions, or clarifications, Clients may contact VikasBharat Advisory Private Limited through the official contact details published by the Company.

• Email: contact@vikas-bharat.com
• Phone: +91 92174 04580
• Registered Office: 1st floor, F-5, C Block, Sector 63, Noida, Hazratpur Wajidpur, Uttar Pradesh 201301